HANDMADE IN SMALL BATCHES IN THE USA
Cobra Rock boots are handmade in West Texas, the same way small-shop cowboy boot makers have been making boots for over a century. The outer leather is American full-grain leather. The sole and heel are leather, as are the insole and counter. Inside there is a steel shank for arch support and sole durability.
Because of the high demand for our boots and our low-volume handmade process, there is usually a 6 to 9 month lead-time for boots. The delivery month for preorders will be listed in the description of the boot at the time of check-out and on your receipt. We take preorders in full, although installment payments can be made via the ShopPay Installments option at check-out (pending your approval).
SHIPPING
We ship by UPS within the continental United States. You will receive an email from UPS with your tracking number when your boots ship. UPS will not deliver to PO boxes.
For international destinations, please see our section on International Orders.
BOOT FIT
We make our boots in standard whole and half sizes. Women's boots are B-width and Men's boots are D-width.
If you are commonly between sizes in other brands, we recommend trying the larger size first.
Your boots should fit snug and comfortably from the moment you try them on, with the ball of the foot in the widest part of the boot. Brand-new, the boots will feel stiff, but with wear the leather sole will become more flexible, the outer leather will stretch slightly at the ball of the foot, and the insole will form to the bottom of the foot. The area under the hard leather toe-box will not stretch.
EXCHANGES + RETURNS
We accept returns and exchanges of unworn boots within 14 days of receiving them, so that you can try them on and see how they fit. We ask that you respect the work we've put into your boots and try them only on a clean carpet, rug, or towel to ensure the smooth finishing on the soles remains intact in case of an exchange or refund.
Return shipping for exchanges (not refunds) is free! If you need to exchange for another size, we keep you at the top of our list and send a paid UPS return label. Your new boots will be ready as soon as possible, usually in about 3 weeks.
We do not accept exchanges or returns of worn or damaged boots. Please do not wear the boots on anything but a clean carpet, rug or towel unless you have committed to purchasing that exact pair.
If you are returning your unworn boots for a refund, you must tell us in advance via email within 14 days of receiving them. We will send you a paid UPS return label to attach to the box. Once we receive the boots, we will refund your payment with a 25% restocking fee and shipping costs deducted.
If you are canceling your order anytime before the boots ship to you, the 25% restocking fee still applies to help cover the costs of materials purchased or used. The restocking fee will be waived if you choose to have your order refunded as store credit.
INTERNATIONAL ORDERS
You are responsible for any customs charges, duties, tariffs and/or taxes your country charges to import your boots. We can not declare a lower sales price on the customs form or mark the package as a "gift" to avoid these charges; please understand that doing so can result in fines, penalties and delays.
When you first try on your boots, please do so on a clean carpet, rug, or towel to keep the smooth finish on the soles intact in case of an exchange or return. Unfortunately for orders outside the continental US, we are unable to pay for return shipping if you need to make a return or exchange. Although we ask that you pay for the return shipping to us, in the case of an exchange, we will pay the cost of shipping the new boots back to you.
Please be patient with international shipping times; depending on your country, shipping may take several weeks. We will provide you with a tracking number from USPS.