107 S Dean Street
Marfa, TX 79843
|Fri, Sat, Sun 11AM - 5PM|
ONLINE at Instagram
FAQ - Click on a question to show the answer.
If you have questions that aren't answered here, please send us an email at email@example.com.How do I order boots?
Due to high demand and our low-volume handmade process, we only take new orders periodically. To find out when we are taking new orders, please follow us on Instagram @cobrarock, or sign up for our email list to be notified. Thank you very much for your support and patience!Do you take custom orders? Can I get boots in a different leather than what is pictured?
We do not take custom orders, sorry! What we offer is what we have on our website. We'll be adding more styles and color options as we go and announce them on Instagram, so follow us if you'd like to be updated: @cobrarock.What size should I order?
Our boots are made in standard whole and half sizes, so your regular shoe size should be the same with us. If you are between sizes in other brands, usually the larger size is the better fit. In the United States, we offer paid return shipping by UPS if you need to make an exchange once you try them on. We keep you at the top of our list, send a paid UPS label, and should have your new exchanged size ready in about 3 weeks. We just ask that you try the boots on a carpet or rug to keep the soles new in case of an exchange. We cannot offer paid return shipping on international orders - please see more information on international orders here.I have wide feet. Will your boots fit me? Do you make other widths?
Since everyone's feet are different, we have done our best to accommodate most people's feet by offering our boots in a women's standard B-width and in a men's standard D-width. We do not offer any other widths at the moment, sorry! Hopefully we will be able to offer different widths down the road.Do you make a men's size 14 or 15?
Unfortunately, no. Right now the largest size we can make is a men's size 13.My feet are damaged from working / running / dancing / etc. Will your boots fit me?
Our boots are in no way a replacement for orthopedic footwear, and if you know you have a chronic fit problem you will probably have the same issue with our boots. Although handmade, we do not alter the lasts (boot forms) to create a custom fit. That being said, our boots are made almost entirely of leather (the outer parts, insole, counter, sole and heel) and will form to your feet for a comfortable fit. Our boots have become MANY people's favorites! (Thank you!!)How long does it take to make a pair of boots?
It depends on the style, but from start to finish a pair of boots takes about 3 weeks to make.What types of payment do you accept?
Our website is able to securely accept most Credit Cards, as well as PayPal and Apple Pay.Do you accept returns?
We accept returns/exchanges within 14 days of receiving them. Your boots must be completely new and unworn. Please try boots on a carpet or rug to keep the soles new in case of an exchange or return.Can I intern or apprentice with you?
We are not looking for an intern or apprentice at the moment, but thank you very much for offering!I emailed you but you never replied… How come?
We are so sorry! We get a lot of emails and although we do our best to respond as soon as possible, we sometimes get overloaded. Hopefully this FAQ will answer your question(s) faster than we can, and if not, you can contact us at firstname.lastname@example.org. Thank you very much for reading!